Refunds
Fair refunds for real usage
Clear starter language for API credits, subscriptions, and dedicated search capacity. This draft is not legal advice.
Last updated April 22, 2026
Sailor is an API product with metered search usage. We want billing to feel calm, but refunds have to account for delivered credits, upstream costs, and dedicated infrastructure.
Early access grace
If a paid plan is purchased by mistake or the service does not fit within the first 7 days, contact us and we will review a reasonable refund.
Usage-based limits
Consumed credits, high-volume API usage, and dedicated capacity are generally not refundable once delivered, unless required by law or a written agreement.
Support first
If the issue is configuration, provider access, or integration friction, we will try to fix the problem before treating the plan as a failed purchase.
Review needed
This is starter SaaS/API refund language and should be reviewed by counsel before production legal reliance.
Refund requests should include the account email, purchase date, plan, and reason for the request. Send requests to hello@sailorsearch.dev.
Annual contracts, committed usage, custom procurement terms, and dedicated capacity may follow separate written terms.